Privacy Statement
Effective: March 1, 2020
1. Introduction
This Privacy Statement explains how MusicLift Inc. (“MusicLift, “we,” or “us”) collects and uses your personal information to provide our services to you. This Privacy Statement applies to personal information we collect when you use our websites, mobile applications and other online products and services (collectively, the “Services”) or when you otherwise interact with us. This Privacy Statement does not apply to websites, applications, or services that display or link to other privacy statements.
We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of this page. If we make material changes, we will provide you with notice through the Services or through other means, such as email. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our privacy practices and the ways in which you can exercise choice over these practices. The practices described in this Privacy Statement are subject to applicable laws in the locations in which we operate; this means that we only engage in the practices described below in a particular location if permitted under the laws of that location. Capitalized terms used but not defined in this Privacy Statement have the meanings given to them in the Terms of Service.
2. How Do We Collect and Use Your Information?
The information we collect varies based on how you interact with us, which Services you use, and the choices you make. We collect and process information about you with your consent and/or as necessary to provide the products and services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.
We collect information about you in various ways when you use our Services, including information you provide directly, information collected automatically, and information collected via third-party data sources.
When you are asked to provide information, you may decline. But if you choose not to provide information that is necessary for certain products or features, those products or features may not be available or function correctly.
3. Information You Provide Directly to Us
We collect information you provide directly to us, as follows.
Account Information includes personal information we collect when you create an account, create or edit your profile, or list your services through the MusicLift Service. Account information includes your name, email address, postal address, phone number, photos, date of birth, availability and any other account-related information you choose to provide. We use this information to
- create and register your account on the MusicLift Service;
- provide, maintain and improve the MusicLift Service;
- enable communications between you and other users of the MusicLift Service;
- send you technical notices, updates, security alerts and support and administrative messages;
- present you with content that is relevant to you.
Communication Information includes the content of any communications you send and receive through the MusicLift Service, such as messages or reviews (including private reviews), communications you send and receive when you participate in any other interactive features of the MusicLift Servics, or your communications to or from MusicLift (including the content of any recorded telephone calls). We use this information to
- provide, maintain and improve MusicLift Service;
- detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of MusicLift and others;
- respond to your comments, questions and requests and provide customer service.
Payment & Tax Information includes payment information you provide to us, such as the amount and type of services purchased, the date and time of a transaction, and payment card information. (Transactions are processed by our third-party payment processors.)
If you are a Service Provider, we and our third-party payment processors may also collect certain payment disbursement information to distribute your revenue from the service you provide via the MusicLift Service. If you are a Service Provider, we may also collect your tax identification number.
We use this information to
- facilitate and process transactions and send you related information, including booking and payment confirmations and tax documentation (where required);
- detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of MusicLift and others.
Identification Information. If you are a Service Provider, we and our third-party service providers may also collect certain personal information from you for purposes of verifying your identity or conducting a background check, depending on where you are located. In the United States, our third-party background check provider collects your social security or social insurance number to conduct a background check.
We may use this information to
- conduct Identity Verification or a Background Check as part of you listing your service on the MusicLift Service;
- detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of MusicLift and others;
- use this information to create a payment disbursement account with our third-party payment processor on your behalf.
Other Information includes all other personal information you provide to us, such when you submit a job application, participate in a promotion, complete a survey, communicate with us via third party social media sites, request customer support, provide us with contact information for a referral, or otherwise communicate with us. We use this information to
- respond to your comments, questions and requests and provide customer service;
- communicate with you about products, services, offers, promotions, rewards, and events offered by MusicLift and others, and provide news and information we think will be of interest to you;
- facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
- fulfill your referral requests;
- carry out any other purpose described to you at the time the information is collected.
4. Information Collected Automatically When You Use the MusicLift Service
When you access or use MusicLift Service, we automatically collect information about you as follows:
Log Information
We collect log information about your use of the
MusicLift Services, including the type of browser you use, access times, pages
viewed, your IP address and the page you visited before navigating to our
Services.
Device Information
We collect information about the computer or
mobile device you use to access the MusicLift Service, including the hardware
model, operating system and version, unique device identifiers and mobile
network information.
Location Information
We may collect information about the location of
your device each time you access or use certain features of our mobile applications
or otherwise consent to the collection of this information.
Cookie Information
We use various technologies to operate our
Services and collect information, including cookies and web beacons
(collectively, “Cookies”). Most browsers are set to accept cookies.
We use this information to
- present the MusicLift Service to you on your device;
- provide, maintain and improve the MusicLift Service;
- send you technical notices, updates, security alerts and support and administrative messages;
- detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of MusicLift and others;
- communicate with you about products, services, offers, promotions, rewards, and events offered by MusicLift and others, and provide news and information we think will be of interest to you;
- link or combine with information we get from other sources to help understand your needs and provide you with better service.
5. Information We Collect From Third Parties
We may collect information about you from third parties, as follows:
Social Media Information
If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.
We use this information to
- allow you to log in to the MusicLift Service and to help create a public profile for you;
- allow you to share certain content related to your use of the MusicLift Service with your friends, followers or contacts on that social media site.
Other Third-Party Information
This includes information from other sources, such as partners with whom we offer co-branded services or engage in joint marketing activities, agencies that conduct background check or identity verification services, and publicly available sources. We may use this information on its own or in combination with information you provide to us directly to contact you, send you promotional materials, personalize our MusicLift Service, prepopulate online forms, and better understand the demographics of our users.
How Do We Share Your Information?
We may share the personal information we collect with third parties as follows or as otherwise described in this Privacy Statement:
- when you make or accept a booking;
- when you sign up for and participate in the interactive areas of our Services, such as creating a user profile or writing a review;
- with vendors, consultants, business partners, and other service providers who need access to such information to carry out work on our behalf;
- in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
- if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property or safety of MusicLift, its employees, its users, or the public;
- in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, divestiture, bankruptcy, dissolution, or other transaction or proceeding involving sale, transfer or divestiture of all or a portion of our business or assets to another company, to the extent permitted under applicable law;
- between and among MusicLift and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;
- on an aggregated and anonymized basis; and
- with your consent or at your direction.
Social Sharing Features
The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our MusicLift Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of information collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Advertising and Analytics Services Provided by Third Parties
We may allow others to provide analytics services and/or serve advertisements on our behalf across the Internet. These entities may use cookies, pixel tags, web beacons or other similar technologies to collect information about your use of our websites and third-party websites. Note that if you opt-out of third-party advertising cookies, you will still see online ads, but they will not be personalized.
Information Security
MusicLift takes reasonable measures designed to help protect information about you from loss, theft, misuse and unauthorized access, use, disclosure, alteration and destruction. Please be aware that no method of transmission over the Internet or through mobile applications is 100% safe. Therefore, although we use commercially reasonable means to protect your information, we cannot guarantee its absolute security.
Information Retention
We retain information for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different information types in the context of different products, actual retention periods can vary based on criteria such as user expectations or consent, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.
Managing Your Account
You may update, correct or delete certain information about you at any time by logging into your account through our website or our mobile application and navigating to the ‘Profile’ link. If you need assistance, you may contact us at info@musiclift.com.
If you wish to deactivate your account, please contact us at info@musiclift.com. We may decline requests that are prohibited by law, could adversely affect the privacy or other rights of another person, where we are unable to authenticate you as the person to whom the information relates, or are not required to be honored by applicable law.
Location Information
When you first install or launch any of our mobile applications that collect location information, you will be asked to consent to the application’s collection of this information. We require location information to use certain features of our MusicLift Services, so if you do not consent to this collection, you cannot use those features. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, certain features of our mobile applications will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove our mobile application from your device.
Emails
You may choose whether you wish to receive marketing emails from MusicLift by updating your “Notifications” preferences under “Account Settings” in your online MusicLift profile or through our mobile application. If you receive marketing emails and you wish to opt-out, you may also do so by clicking “Unsubscribe” in those emails. If you opt out of receiving marketing emails, we may still send you Service-related emails, such as those about your account or your ongoing business relationship with us.
Mobile Push Notification/Alerts
We may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Text Messages
With your consent as
required by applicable law, we may send marketing and/or service-related text
messages to your mobile device. You may opt out of receiving these messages by
following the prompt in an individual message or updating your “Notifications”
preferences under “Account Settings” in your online MusicLift profile or
through our mobile application. As a Service Provider certain services that you
provide may require you to receive service-related messages. If you do not want
to receive these service-related text messages, then in addition to adjusting
your Notifications preferences, you must withdraw from providing such services.